Once you place your order, you will receive an email confirmation. In the event we have any questions, we will contact you by telephone or email. Normal order processing time is within 1-2 days.
Knitting Bee is not responsible for shipments that do not arrive. International orders may be subject to customs and other fees; we are unable to mark your international order as a gift.
Returns & Refunds
We want your online shopping experience with Knitting Bee to be as pleasant and trouble-free as possible. If your shipment arrives and something isn't as you had hoped, please give us call at 503.439.3316 and we'll do our best to make it right.
Unused yarn and accessories may be returned with the original, undamaged labels for a full refund within 30 days of purchase. Send the item, a copy of receipt, and a note describing the reason for return to Knitting Bee, 10934 SW Barnes Rd, Portland, OR 97225. Yarn must be unwound and all Items must be unused and in original packaging. We can exchange the item, offer an in-shop credit, or credit your card. Sorry, but we are unable to refund your shipping costs unless the return is prompted by an error on our part.
We are unable to accept returns on sale items, needles, books, patterns and gift cards.
Colors & Dye Lots
We do our best to picture yarn colors as accurately as possible. However, computer monitors can render colors very differently. In addition, hand-dyed yarn is an artisan product and colorways may vary greatly from one batch to the next. To ensure random color distribution, work from two balls of yarn at once, alternating a few rows from each ball.
Please order enough skeins to complete your project. We will carefully select the yarn for your order and will call or email you to discuss options if there are significant differences among skeins.
All prices are shown in US dollars and subject to change without notice.